📍 Anywhere, Planet Earth

Full-time opportunity at Valpas! We are looking for a customer-focused jack of all trades to join our team as a Customer Success Manager. Flexible start date in May/June. As a Customer Success Manager you will take care of our business mostly around the EU but also globally (like Japan!) as we grow fast, and help the company:

• Onboard new member hotels
• Ensure renewals of our existing member hotels
• Sign new hotels through member referrals, inbound requests and own sales development
• Upsell existing member hotel groups and individual multi-owners
• Support existing clients ad hoc when needed
• Feed the product team with insights of your customer conversations

You are probably a good candidate if you:

• Are enthusiastic about our purpose, product, and traveling
• Speak and write fluently English
• Have experience in working for a small company and selling to hospitality or travel companies
• Are entrepreneurial, resilient, and thrive in environments of extreme independence
• Enjoy and connect with new people naturally and want to help them succeed
• Get often complimented for active and attentive listening skills
• Turn social situations effectively into win-win outcomes, always with high integrity