📍 Paris or around, France 📍 Role also available in the Nordics

Full-time opportunity at Valpas! Join us in making every trip safe from the soaring bed bug epidemic and toxic pesticides 🧘‍♀️🌱

We are looking for a customer-focused jack of all trades to join our growing team in Paris as a Customer Success Manager. Flexible start date in August/September. As a Customer Success Manager, you will take care of our rapidly growing business in France and Central Europe with the support of the rest of the team and help the company:

• Onboard new member hotels
• Ensure renewals of our existing 150+ member hotels in France
• Sign new hotels through member referrals, inbound requests, and own sales development
• Upsell existing member hotel groups and individual multi-owners
• Support existing member hotels on-site when remote support by our product team is not enough
• Feed the product team with insights from your customer conversations

You are probably a good candidate if you:

• Are enthusiastic about our purpose, product, and traveling
• Speak and write fluently French and English
• Have experience in working for a small company and selling to hospitality or travel companies
• Are entrepreneurial, resilient, and thrive in environments of extreme independence
• Enjoy and connect with new people naturally and want to help them succeed
• Get often complimented for active and attentive listening skills